Privacy Policy

This Privacy Policy explains how Pendryl General Enterprises, operating as Pendryl General Store & Pizza Parlour (“Pendryl,” “we,” “us,” or “our”), collects, uses, and protects your personal information when you interact with us online or in person.

By visiting our website, entering a contest, scanning a QR code, using our AI chatbot, or otherwise providing your information, you agree to the practices described in this Policy. You may also review our Terms of Service.

If you do not agree, please refrain from using our website or digital tools.

1. Information We Collect

We collect only the information necessary to provide our services, improve customer experience, and operate our business.

1.1 Information You Provide Directly

You may provide information when you:

• Contact us by email or phone

• Enter a promotion or contest

• Use our QR codes

• Interact with our AI chatbot

• Submit a question or request

• Provide feedback or testimonials

This can include:

• Name

• Email address

• Phone number

• General inquiries or messages you submit

• Contest answers or form responses

1.2 Information Collected Automatically

When you visit pendrylstore.com, we may automatically collect:

• Device information (browser, operating system)

• IP address

• Pages visited

• Basic analytics (time spent, clicks, etc.)

We do not collect precise location data.

Analytics data helps us improve the website and understand how visitors use our menu and content.

1.3 Chatbot & CRM Data

If you interact with our AI chatbot or submit information through digital forms, we may store:

• Your conversation content

• Contact details voluntarily provided

• Menu inquiries or feedback

• Opt-in preferences

This data is securely stored within our CRM system and used only for customer service and communication purposes.

2. How We Use Your Information

We use your information to:

• Respond to questions or requests

• Improve our website, menu, and services

• Run promotions, contests, and community events

• Provide customer support

• Send updates or replies when you contact us

• Improve or train customer-service-related AI tools

• Maintain safety, quality, and performance for digital tools

We do not sell or rent your information.
We do not share your information with advertisers.

3. How We Share Information

We may share limited data with:

3.1 Service Providers

Trusted third-party tools that help us operate:

• Email providers

• CRM systems

• AI chatbot systems

• Website hosting & analytics tools

• Contest or marketing platforms

These providers are required to protect your information and use it only for the services we request.

3.2 Legal Requirements

We may share information if required by law, court order, or government request.

We do not share personal information for marketing by third parties.

4. Data Retention

We keep your information only as long as necessary for:

• Customer service

• Marketing opt-in communication

• Safety and legal compliance

• Contest or promotion record-keeping

You may request deletion at any time (see Section 7).

5. Cookies & Tracking

Our website may use simple cookies or analytics tools to:

• Understand page traffic

• Improve menu loading speed

• Track general website performance

We do not use cookies for personalized advertising or behavioral tracking.

6. Protecting Your Information

We take reasonable administrative and technical measures to protect your data, including:

• Encrypted website (HTTPS)

• Secure CRM access

• Limited staff access to sensitive data

• Vendor agreements with AI/chatbot/analytics tools

No digital system is 100% secure, but we take appropriate precautions to reduce risk.